Terms & Conditions

1. Acceptance of Terms

By using our website or signing up for our service, you represent and warrant that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). 

These terms are subject to change, and you should review them regularly to stay updated.

If you do not agree, you have no right to access or use our Site or Service.

2. Introduction & Definitions

These Terms govern your use of the PartnerPilot platform, which includes our website, tracking system, mobile application, and any associated services (collectively referred to as the “Service”).

• PartnerPilot refers to the company and its related services.
• The Service refers to the PartnerPilot platform and all associated tools and functionalities.
• You refers to any individual or entity using the Service.
• Partners refers to both business partners and affiliates you work with using the Service.
• Advertiser refers to the entity or individual using PartnerPilot to promote their products or services via partner and affiliate marketing.

3. License & Intellectual Property

All content, features, and functionality on the PartnerPilot platform, including but not limited to software, text, graphics, and logos, are owned by PartnerPilot or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business purposes in accordance with these Terms. You may not reproduce, distribute, modify, or create derivative works based on the Service without express written permission from PartnerPilot.

4. Use of the Service

PartnerPilot provides tools to manage, track, and optimise your partner marketing program. By using the Service, you agree to:

• Use the Service only for lawful purposes.
• Provide accurate and updated information about your business and partners.
• Not engage in activities that disrupt the Service or harm other users.

You further agree not to:

• Attempt to reverse-engineer, modify, or tamper with the Service.
• Use the Service in any way that could damage, disable, or impair the platform.

5. Eligibility

The PartnerPilot platform is intended for individuals who are 18 years of age or older. By accessing or using the platform, you represent and warrant that you meet all eligibility requirements.

If you are creating an account on behalf of an organisation or entity, you warrant that you are authorised to bind that entity to these Terms. You agree to provide accurate information and maintain the confidentiality of your account credentials.

PartnerPilot is not responsible for any damages, losses, or expenses resulting from unauthorised access to or use of your account.

6. Commissions, Payments & Fees

To PartnerPilot:

PartnerPilot offers various pricing plans. By signing up for a paid plan, you agree to pay the subscription fees outlined in your chosen plan. All fees are billed in advance and are non-refundable.

If payment is not made by the due date, PartnerPilot reserves the right to suspend or terminate your access to the Service. You may update or cancel your subscription through your account settings, but cancellation does not entitle you to a refund.

To Partners:

You, as the Advertiser, are solely responsible for managing the commissions owed to your partners and affiliates. PartnerPilot provides tools to track and report on partner activities, but does not manage or facilitate direct payments between you and your partners. All financial obligations must be fulfilled by you in accordance with any agreements you have with your partners.

7. Data Protection & Privacy

PartnerPilot is committed to protecting your privacy. By using the Service, you consent to the collection and processing of your data as outlined in our Privacy Policy. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.

Compliance:

You are responsible for ensuring that any personal data you provide or collect through the Service is processed in compliance with applicable privacy laws. This includes obtaining necessary consent from individuals whose data you collect. PartnerPilot will act as a data processor on your behalf, processing data as outlined in our Data Processing Agreement.

8. Third-Party Content & Interactions

Our platform may include links to or provide access to third-party content. Any such third-party content is the sole responsibility of the parties involved in those interactions. PartnerPilot is not responsible for the content or outcomes of any interactions you may have with third parties.

Additionally, PartnerPilot’s Privacy Policy applies solely to the platform and does not extend to any third-party website or service linked to or recommended through the platform.

9. Partner Portal

As an Advertiser, you may use the PartnerPilot platform to host a Partner Portal for managing relationships with your partners and affiliates. By hosting a Partner Portal through PartnerPilot, you agree to the following:

1. Responsibility for Content and Compliance

• You are solely responsible for the content, materials, and information made available through your Partner Portal. This includes all partner agreements, resources, marketing materials, and any other content provided to partners or affiliates.
• You must ensure that all content hosted on your Partner Portal complies with applicable laws, including, but not limited to, advertising standards, intellectual property laws, data protection regulations, and any other relevant legal requirements.
• PartnerPilot is not responsible for reviewing or monitoring the content you host on your Partner Portal. However, we reserve the right to remove or restrict access to any content that we believe, in our sole discretion, violates these Terms or applicable law.

2. Branding and Customisation

• PartnerPilot allows you to customise your Partner Portal with your own branding (such as logos, colours, and other elements). However, the use of any custom branding must comply with intellectual property laws, and you must have the right to use any branding or third-party assets included in your portal.
• PartnerPilot retains the right to display its own branding within the platform unless otherwise agreed in writing.

3. Partner Data and Privacy

• As the administrator of a Partner Portal, you are responsible for collecting, processing, and storing the personal data of your partners and affiliates in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
• PartnerPilot provides tools for managing partner data, but you are responsible for ensuring that all necessary consents are obtained from partners and affiliates before collecting or processing their data through the platform.
• PartnerPilot acts as a data processor on your behalf for the partner data stored on the platform. Your obligations and our responsibilities regarding data protection are detailed in the Data Processing Agreement and Privacy Policy.

10. Service Level Agreement (SLA) 

PartnerPilot aims to provide 99.9% uptime for the Service, subject to planned maintenance and circumstances beyond our control, such as force majeure events. While we strive to meet this commitment, we do not guarantee continuous or uninterrupted access to the Service.

11. Term & Termination

Termination by You:

You may cancel your account at any time via the account settings page. Upon cancellation, your access to the Service will terminate at the end of your current billing period.

Termination by PartnerPilot:

PartnerPilot reserves the right to suspend or terminate your account if:

• You breach these Terms.
• We are required to do so by law.
• Your use of the Service creates a security risk or causes harm to other users.

Either party may terminate this agreement for convenience by providing 30 days’ written notice. Upon termination, all licenses granted to you under these terms will cease immediately, and no further charges will be incurred.

12. Force Majeure

PartnerPilot will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including, but not limited to, natural disasters, government actions, telecommunications failure, and internet outages (collectively, “Force Majeure Events”). If a Force Majeure Event affects our ability to provide the Service, we will notify you as soon as possible and make reasonable efforts to resume the Service.

13. Limitation of Liability

To the extent permitted by law, PartnerPilot shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption, even if PartnerPilot has been advised of the possibility of such damages.

PartnerPilot’s total liability for any claim related to the Service shall not exceed the amount you have paid to use the Service during the preceding 12 months.

14. Warranties

The Service is provided on an “as-is” and “as-available” basis. PartnerPilot does not guarantee that:

• The Service will be uninterrupted or error-free.
• The results obtained from using the Service will meet your expectations.
• Any errors will be corrected promptly.

15. Changes to the Service & Terms

Changes to the Service:

We reserve the right to modify or discontinue any part of the Service at any time, with or without notice. PartnerPilot is not liable to you or any third party for any modification or discontinuation of the Service.

Changes to the Terms:

We may update these Terms from time to time to reflect changes in the Service or legal requirements. If we make significant changes, we will notify you via email or through the platform. Continued use of the Service after any changes constitutes your acceptance of the new Terms.

16. Indemnification

You agree to indemnify, defend, and hold harmless PartnerPilot and its directors, officers, employees, affiliates, and agents from any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising out of:

• Your use of the platform.
• Your users, agents, or end customers.
• Transactions or disputes with partners, affiliates, or other third parties.
• Your or your users’ provision of unsolicited information.
• Any breach of these Terms.

17. Representations

By You:

You represent and warrant that:

• You have the right and authority to enter into and perform under these Terms.
• The information you provide is accurate.
• You will comply with all applicable laws, including regulations related to advertising and endorsements.

By PartnerPilot:

PartnerPilot represents that it has the necessary rights to allow you to use the platform. In the event of a breach of this warranty, PartnerPilot will either:

• Secure your right to continue using the platform.
• Modify the platform to resolve the issue.
• Terminate the infringing features and provide a pro-rata refund, if applicable.

18. Refund Policy

All fees are non-refundable unless otherwise stated. If you believe you are entitled to a refund, you must request it within 30 days of the charge. PartnerPilot will review such requests on a case-by-case basis and issue refunds at its discretion.

19. Assignment

You may not assign or transfer any of your rights under these Terms without prior written consent from PartnerPilot. PartnerPilot reserves the right to assign or transfer its rights and obligations under these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Dispute Resolution

In the event of any dispute or claim arising out of or in connection with these Terms, you agree to first attempt to resolve the dispute informally by contacting PartnerPilot at support@partnerpilot.com. Both parties will make reasonable efforts to resolve the issue through good faith negotiations.

If the dispute cannot be resolved through negotiation within 30 days of first being raised, either party may refer the matter to mediation. The mediation will take place in London, England, and will be conducted in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. The parties will share the costs of mediation equally.

If the dispute is not resolved through mediation within 60 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction over any claim or matter arising out of or in connection with these Terms, and both parties waive any objection to proceedings being brought in those courts.

Nothing in this section limits either party’s right to seek interim or injunctive relief through the courts where necessary.

22. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

23. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at support@partnerpilot.ai