Frequently Asked Questions

PartnerPilot is an all-in-one solution for brands looking to optimise acquisition, affiliation, and attribution. It provides a seamless way to recruit and manage partners, ensuring businesses can expand their reach through high-performing affiliate relationships. Every interaction is tracked with precision, giving merchants full visibility into which partners drive the most value and where conversions originate.

By integrating advanced attribution technology, the portal eliminates guesswork and ensures that clicks, sales, and revenue are accurately credited. Businesses can acquire new customers more efficiently while leveraging affiliates to scale their marketing efforts. Partners gain access to essential brand resources and performance insights, while merchants maintain full control over campaign tracking, commission management, and strategic growth—all from a single, centralised hub.

For more information, click HERE.

Installing PartnerPilot is easy and takes just a few minutes. Here’s how to get started:

1. Install directly on Shopify: Go to the Shopify App Store and search for “PartnerPilot.” Click “Add app” to install it.
2. Customise your settings: After installation, configure your PartnerPilot settings to match your brand and program preferences.
3. Start recruiting and promoting: Begin inviting partners to your program and provide them with the necessary resources to promote your brand.
4. Monitor performance: Track your partnerships sales and performance in real-time through the PartnerPilot interface.

By following these simple steps, you can quickly set up your partner program and start driving sales through PartnerPilot.

Yes, PartnerPilot offers a free plan with no upfront costs.

You can start using the platform immediately to manage your partner program.

To unlock advanced features, optimise customer acquisition and track performance with advanced attribution insights, consider upgrading to one of our premium plans:

Pro:

• Custom domain for a branded partner portal and seamless customer experience
• Approve or decline commission payments for 100 partner-generated orders per month
• CSS tools designed to boost product visibility and cut cost-per-click (CPC)
• Email support (48 hour SLA)

Scale:

• Full white-labelling with no PartnerPilot branding visible to your partners
• Approve or decline commission payments for 500 partner-generated orders
• Priority email support within (24 hour SLA)
• Multiple user access

Enterprise:

• Analytics & attribution reporting
• Product-level performance insights
• Channel performance breakdown
• Order touchpoint and timeline reports
• Approve or decline commission payments for 2000 partner-generated orders
• Priority support via a named account manager
• Early access to new top-tier functionality
• Priority feature request

Choose the plan that best aligns with your business needs and growth goals HERE

The PartnerPilot App and interface is a centralised platform designed to empower you as an advertiser and streamline your promotional efforts for your business. Here’s a breakdown of what you can do:

Marketing Resources

• Partners can download your branded assets: Your partners can access a library of high-quality marketing materials, including logos, images, and sales decks, to use in your campaigns.

Performance Tracking

• Monitor key metrics: Track the success of your campaigns by analysing sales.
• Generate reports: Create customised reports to gain insights into your performance and identify areas for improvement.

Partner Program Management

• Track earnings: View your earnings and payouts in real-time.
• Manage partners: If you’ve recruited your own partners, use the interface to communicate, track their performance, and provide support.
• Customisation: Brand your partner program with your own logo and colours to enhance professionalism.

Training and Resources

• Access educational materials: Learn best practices for promoting your products and services through webinars, tutorials, and articles.
• Find helpful tools: Discover tools and resources to streamline your marketing efforts, such as email templates

Dedicated Support

• Contact our support team: Get expert assistance with any questions or issues you may encounter.

By leveraging the PartnerPilot interface, you can effectively promote your business, build strong relationships with publishers, and maximise your revenue.

PartnerPilot supports multiple attribution models, including first-click, last-click, and multi-touch attribution, allowing merchants to customise how conversions are credited based on their business needs.

PartnerPilot streamlines customer acquisition by leveraging affiliate partnerships and Google Shopping CSS to drive high-intent traffic. By reducing ad costs, merchants can acquire new customers more efficiently.

PartnerPilot CSS (Comparison Shopping Service) is available for merchants in the UK and EU, enabling them to promote products on Google Shopping at a reduced cost. By linking their Merchant Center ID, businesses can save up to 20% on ad spend while increasing visibility.

Simply provide your Merchant Center ID, and PartnerPilot will take care of enabling product promotion via CSS. From there, you can start optimising your acquisition strategy with affiliate partnerships and data-driven insights.

No, PartnerPilot’s tracking tags are designed to have minimal impact on your website’s performance.

Branding your Partner Portal is a crucial step in creating a professional and cohesive experience for your partners. By setting up a custom domain, you can reinforce your brand identity, improve trust, and make it easier for partners to remember and access your portal.

For full instructions on how to brand your partner portal click HERE.

Through our interface you can manage all partners, including applications, performance, and status.

• Features:
  • View detailed partner profiles.
  • Track performance metrics (sales, leads, clicks).
  • Approve, reject, or suspend partnerships.
• Benefits:
  • Control your brand by working with aligned partners.
  • Optimise partner relationships for better results.
  • Ensure partners meet your program requirements.

For more information click HERE

PartnerPilot offers robust tracking capabilities that allow you to gain valuable insights into your partner program’s performance. Here’s how you can track sales and analyse customer journeys:

• Multi-touch attribution: Understand the various touchpoints customers have with your brand before making a purchase.
• Order data breakdown: Analyse order data to identify trends and optimise your campaigns for better results.
• Channel performance analysis: Gain insights into how each marketing channel is contributing to sales.
• Identify top-performing channels: Determine which channels are driving the most conversions and focus your efforts accordingly.
• Product-level analysis: Understand how different marketing channels impact the sales of specific products.

PartnerPilot’s tracking system works by:

• Monitoring customer interactions: Recording various touchpoints across different channels.
• Assigning value to interactions: Determining the importance of each touchpoint in the customer’s journey.
• Analysing data: Aggregating and presenting the data to provide comprehensive insights.

By leveraging PartnerPilot’s tracking capabilities, you can make data-driven decisions to optimise your partner program and drive more sales.

PartnerPilot offers a user-friendly interface for setting up and managing your partner commission plans. You can choose from various commission types, including:

• Percentage-based commissions: Reward partners with a percentage of each sale or lead generated.
• Flat fee per order: Offer a fixed amount for each completed order.
• Flat fee per item: Pay a set amount for each individual item sold.

When determining commission rates, consider factors such as your profit margins and the value of the leads or sales generated. Regularly review partner performance and gather feedback to optimize your commission structure. Experiment with different commission types and rates to find the approach that best suits your business goals.

For more information you can read more HERE.

You can upgrade your PartnerPilot plan at any time to access additional features and benefits. 

To upgrade your plan, simply log in to your PartnerPilot account and visit the “My Account” section. There, you should find an option to change your plan. Follow the on-screen instructions to select your desired plan and complete the upgrade process.

If you have any questions or require assistance, please don’t hesitate to contact our support team.

PartnerPilot uses advanced tracking technology to provide complete visibility into partner performance, customer journeys, and conversion paths. This eliminates guesswork and ensures that commissions and ad spend are allocated efficiently.

Yes, you can invite your existing publishers to join your programme on PartnerPilot.

Yes, PartnerPilot offers the capability of creating deeplinks. Deeplinks are specific URLs that take users directly to a particular page or product within your website or app, rather than just the homepage. This can be helpful for tracking partner performance and providing a better user experience.

You can reach out to our support team using the Contact Us form or by emailing us on support@partnerpilot.ai

To approve, suspend, or reject partners on PartnerPilot, you can easily manage all partner activities through the PartnerPilot portal. Here’s a general guide on how to do so:

1. Log in to your PartnerPilot account.
2. Navigate to the “Partners” section.
3. View the list of pending partners.
4. Click on a specific partner to view their details.
5. Review their information and decide whether to approve, suspend, or reject the partnership.
6. Choose the appropriate action

Yes, you can set up a custom domain name for your partner portal. However, this feature is currently only available in our Pro, Scale, or Enterprise plans. To learn more about these plans and their features click HERE.

Yes, all invoices related to your Partner program will be managed within the PartnerPilot portal under the “Invoices” tab.

The Partner Portal allows you to configure invoicing settings for your partners. You can set the invoicing frequency (weekly or monthly) and payment threshold. Consider your cash flow, partner preferences, and transaction costs when making these decisions. 

For more information Click HERE

Promoting your partner program on social media

Target specific audiences: Use social media analytics to identify potential partners based on demographics, interests, and online behaviour.

Create engaging content: Share posts, videos, and stories that highlight the benefits of partnering with your brand and showcase successful partnerships.

Run competitions and giveaways: Offer incentives for potential partners to sign up, such as exclusive discounts or free products.

Utilise social media influencers: Collaborate with influencers in your niche to promote your partner program to their followers.

Adding a link to the partner portal on your homepage

Make it easily accessible: Place the link prominently on your homepage, such as in the main navigation menu or footer.

Use clear and compelling language: The link should be labelled in a way that clearly indicates its purpose.

Consider a dedicated partner page: Create a separate page on your website that provides detailed information about your partner program and includes a direct link to the portal.

To effectively recruit partners for your program, it’s essential to promote your partner program on social media, provide easy access to the partner portal on your website, and offer competitive incentives and support. By implementing these strategies, you can attract high-quality partners who can help you expand your reach and grow your business.

Yes, PartnerPilot is GDPR compliant. We have implemented robust security measures and data protection policies to ensure that all personal data is processed in accordance with the General Data Protection Regulation (GDPR).